Enchant Christmas will not grant full or partial ticket or add-on refunds at any time as stated in the Enchant Christmas Ticket Terms and Conditions. Please review your ticket purchase carefully and ensure you are selecting the correct date, time and city when you are booking your reservation.
This policy applies to all Box Office and online ticket purchases
Please note: Should local weather conditions require Enchant to cancel or delay an event, we will have a re-accommodation plan for guests to reschedule to another date this season. Tickets can not be held to future seasons as we do not always return to the same cities each year.
If you have purchased Visit Protection please review the FAQ on that specifically