Event FAQs 2021

I keep getting an error when trying to buy my tickets?

Written by Support
Updated over a week ago

Do you offer Cancellations or Refunds of Tickets or Add-ons?

Written by Support
Updated over a week ago

Parking and Drop Off options for Las Vegas, NV

Written by Support
Updated over a week ago

Do you offer Group tickets?

Written by Support
Updated over a week ago

What does arrival window mean?

Written by Support
Updated over a week ago

Is Dining Indoors or Outdoors?

Written by Support
Updated over a week ago

What are the event hours of operation?

Written by Support
Updated over a week ago

How long can we Ice Skate?

Written by Support
Updated over a week ago

What is the difference between the Photo Packages?

Written by Support
Updated over a week ago

How do I get my tickets once I have purchased them online?

Written by Support
Updated over a week ago

Are pets allowed at Enchant Christmas?

Written by Support
Updated over a week ago

During Paws n’ Claus, will there be pet relief areas on-site for my dog?

Written by Support
Updated over a week ago

What items are prohibited from Enchant events?

Written by Support
Updated over a week ago

Does my dog have to be on a leash during Paws n' Claus, even if they are well trained to be off leash?

Written by Support
Updated over a week ago

Are dogs permitted in the Star Pass areas of the event?

Written by Support
Updated over a week ago

How much is parking at Enchant Christmas?

Written by Support
Updated over a week ago

Parking and Drop Off options for Dallas, TX

Written by Support
Updated over a week ago

Are we able to bring in our own food and beverages?

Written by Support
Updated over a week ago

What do I get when booking the Professional Photography package?

Written by Support
Updated over a week ago

What about Cameras / Photography ?

Written by Support
Updated over a week ago

Can I bring my cat to Paws n' Claus?

Written by Support
Updated over a week ago

Will the Ice Skating Trail be accessible?

Written by Support
Updated over a week ago

What types of tickets are available and what's included?

Written by Support
Updated over a week ago

I can't find/never received my confirmation email. Can you resend it?

Written by Support
Updated over a week ago

Is there a bag policy at Enchant events?

Written by Support
Updated over a week ago

Can we have a Gender Reveal?

Written by Support
Updated over a week ago

What ticket add-ons will there be this year?

Written by Support
Updated over a week ago

Do you offer Discounts or Promo Codes?

Written by Support
Updated over a week ago

Can I bring my own skates?

Written by Support
Updated over a week ago

Is there an age requirement for the Ice Skating Trail?

Written by Support
Updated over a week ago

COVID-19 Protocols - Las Vegas, NV

Written by Support
Updated over a week ago

How long does it take to get through the light maze?

Written by Support
Updated over a week ago

COVID-19 Protocols - St. Petersburg, FL

Written by Support
Updated over a week ago

Is the Light Maze wheelchair accessible?

Written by Support
Updated over a week ago

Will there be food options for gluten free, celiac or vegan sensitive diets?

Written by Support
Updated over a week ago

COVID-19 Protocols - Washington, D.C.

Written by Support
Updated over a week ago

Can I bring a stroller or wagon into the event?

Written by Support
Updated over a week ago

What should I wear / bring to the event?

Written by Support
Updated over a week ago

How much time is required to get through the entirety of Enchant Christmas?

Written by Support
Updated over a week ago

Who is eligible for a Military or EMS ticket?

Written by Support
Updated over a week ago

Will there be Wi-Fi available ?

Written by Support
Updated over a week ago

Will it snow at Enchant Christmas?

Written by Support
Updated over a week ago

Do these events sell out?

Written by Support
Updated over a week ago

Can I purchase Christmas lights at Enchant Christmas?

Written by Support
Updated over a week ago

What's included in the different Photo Packages?

Written by Support
Updated over a week ago

Can we have a wedding ceremony or marriage proposal at Enchant Christmas?

Written by Support
Updated over a week ago

Will you have wheelchairs for Rent to use during my visit?

Written by Support
Updated over a week ago

Enchant Christmas Locations 2021

Written by Support
Updated over a week ago

How can I transfer my tickets to a different date?

Written by Support
Updated over a week ago

Do you have a designated quiet room for guests with Autism or sensory sensitive guests?

Written by Support
Updated over a week ago

Do you have a Nursing Lounge?

Written by Support
Updated over a week ago

Can I upgrade my ticket from Enchant Admission to a Star Pass Experience ticket?

Written by Support
Updated over a week ago

Is smoking permitted at Enchant?

Written by Support
Updated over a week ago

Do you offer tickets for Non Profit or Tax Exempt guests?

Written by Support
Updated over a week ago

Does my dog have to be vaccinated? Do you have a pet waiver for Paws n' Claus?

Written by Support
Updated over a week ago

Why do I have only one QR code for my ticket?

Written by Support
Updated over a week ago

Can I leave the venue and come back?

Written by Support
Updated over a week ago

Are all the venues going to be cashless?

Written by Support
Updated over a week ago

Is smoking prohibited?

Written by Support
Updated over a week ago

I cannot see the order confirmation email properly?

Written by Support
Updated over a week ago

Parking and Drop Off options for St. Petersburg, FL

Written by Support
Updated over a week ago

Parking and Drop Off options for Washington, D.C.

Written by Support
Updated over a week ago

Is Enchant accessible for those with wheelchairs or strollers?

Written by Support
Updated over a week ago

Where can I buy tickets?

Written by Support
Updated over a week ago

Why is the phone number field required on the order confirmation?

Written by Support
Updated over a week ago

How can I buy tickets?

Written by Support
Updated over a week ago

When will tickets go on sale?

Written by Support
Updated over a week ago