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Event FAQs 2021
Event FAQs 2021
67 articles in this collection
Written by
Support
I keep getting an error when trying to buy my tickets?
Written by
Support
Updated over a week ago
Do you offer Cancellations or Refunds of Tickets or Add-ons?
Written by
Support
Updated over a week ago
Parking and Drop Off options for Las Vegas, NV
Written by
Support
Updated over a week ago
Do you offer Group tickets?
Written by
Support
Updated over a week ago
What does arrival window mean?
Written by
Support
Updated over a week ago
Is Dining Indoors or Outdoors?
Written by
Support
Updated over a week ago
What are the event hours of operation?
Written by
Support
Updated over a week ago
How long can we Ice Skate?
Written by
Support
Updated over a week ago
What is the difference between the Photo Packages?
Written by
Support
Updated over a week ago
How do I get my tickets once I have purchased them online?
Written by
Support
Updated over a week ago
Are pets allowed at Enchant Christmas?
Written by
Support
Updated over a week ago
During Paws n’ Claus, will there be pet relief areas on-site for my dog?
Written by
Support
Updated over a week ago
What items are prohibited from Enchant events?
Written by
Support
Updated over a week ago
Does my dog have to be on a leash during Paws n' Claus, even if they are well trained to be off leash?
Written by
Support
Updated over a week ago
Are dogs permitted in the Star Pass areas of the event?
Written by
Support
Updated over a week ago
How much is parking at Enchant Christmas?
Written by
Support
Updated over a week ago
Parking and Drop Off options for Dallas, TX
Written by
Support
Updated over a week ago
Are we able to bring in our own food and beverages?
Written by
Support
Updated over a week ago
What do I get when booking the Professional Photography package?
Written by
Support
Updated over a week ago
What about Cameras / Photography ?
Written by
Support
Updated over a week ago
Can I bring my cat to Paws n' Claus?
Written by
Support
Updated over a week ago
Will the Ice Skating Trail be accessible?
Written by
Support
Updated over a week ago
What types of tickets are available and what's included?
Written by
Support
Updated over a week ago
I can't find/never received my confirmation email. Can you resend it?
Written by
Support
Updated over a week ago
Is there a bag policy at Enchant events?
Written by
Support
Updated over a week ago
Can we have a Gender Reveal?
Written by
Support
Updated over a week ago
What ticket add-ons will there be this year?
Written by
Support
Updated over a week ago
Do you offer Discounts or Promo Codes?
Written by
Support
Updated over a week ago
Can I bring my own skates?
Written by
Support
Updated over a week ago
Is there an age requirement for the Ice Skating Trail?
Written by
Support
Updated over a week ago
COVID-19 Protocols - Las Vegas, NV
Written by
Support
Updated over a week ago
How long does it take to get through the light maze?
Written by
Support
Updated over a week ago
COVID-19 Protocols - St. Petersburg, FL
Written by
Support
Updated over a week ago
Is the Light Maze wheelchair accessible?
Written by
Support
Updated over a week ago
Will there be food options for gluten free, celiac or vegan sensitive diets?
Written by
Support
Updated over a week ago
COVID-19 Protocols - Washington, D.C.
Written by
Support
Updated over a week ago
Can I bring a stroller or wagon into the event?
Written by
Support
Updated over a week ago
What should I wear / bring to the event?
Written by
Support
Updated over a week ago
How much time is required to get through the entirety of Enchant Christmas?
Written by
Support
Updated over a week ago
Who is eligible for a Military or EMS ticket?
Written by
Support
Updated over a week ago
Will there be Wi-Fi available ?
Written by
Support
Updated over a week ago
Will it snow at Enchant Christmas?
Written by
Support
Updated over a week ago
Do these events sell out?
Written by
Support
Updated over a week ago
Can I purchase Christmas lights at Enchant Christmas?
Written by
Support
Updated over a week ago
What's included in the different Photo Packages?
Written by
Support
Updated over a week ago
Can we have a wedding ceremony or marriage proposal at Enchant Christmas?
Written by
Support
Updated over a week ago
Will you have wheelchairs for Rent to use during my visit?
Written by
Support
Updated over a week ago
Enchant Christmas Locations 2021
Written by
Support
Updated over a week ago
How can I transfer my tickets to a different date?
Written by
Support
Updated over a week ago
Do you have a designated quiet room for guests with Autism or sensory sensitive guests?
Written by
Support
Updated over a week ago
Do you have a Nursing Lounge?
Written by
Support
Updated over a week ago
Can I upgrade my ticket from Enchant Admission to a Star Pass Experience ticket?
Written by
Support
Updated over a week ago
Is smoking permitted at Enchant?
Written by
Support
Updated over a week ago
Do you offer tickets for Non Profit or Tax Exempt guests?
Written by
Support
Updated over a week ago
Does my dog have to be vaccinated? Do you have a pet waiver for Paws n' Claus?
Written by
Support
Updated over a week ago
Why do I have only one QR code for my ticket?
Written by
Support
Updated over a week ago
Can I leave the venue and come back?
Written by
Support
Updated over a week ago
Are all the venues going to be cashless?
Written by
Support
Updated over a week ago
Is smoking prohibited?
Written by
Support
Updated over a week ago
I cannot see the order confirmation email properly?
Written by
Support
Updated over a week ago
Parking and Drop Off options for St. Petersburg, FL
Written by
Support
Updated over a week ago
Parking and Drop Off options for Washington, D.C.
Written by
Support
Updated over a week ago
Is Enchant accessible for those with wheelchairs or strollers?
Written by
Support
Updated over a week ago
Where can I buy tickets?
Written by
Support
Updated over a week ago
Why is the phone number field required on the order confirmation?
Written by
Support
Updated over a week ago
How can I buy tickets?
Written by
Support
Updated over a week ago
When will tickets go on sale?
Written by
Support
Updated over a week ago