Ticket Purchasing and General Ticket Information

My Promo Code Isn't Working

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Written by Lauren Gelencser
Updated over a week ago

City of St. Petersburg Promo

Promo codes have all been claimed and are no longer active.

Written by Support
Updated over a week ago

Ticket transfer, reschedule or exchange

Enchant does not offer cancellations, changes or refunds on tickets.

Written by Support
Updated over a week ago

Are you offering any Promo Codes?

Promo codes and discounts.

Written by Support
Updated over a week ago

Tickets: General Information

Where can I buy tickets?

Written by Terrah Jong
Updated over a week ago

What is included in my General Admission ticket price?

Written by Support
Updated over a week ago

Where do I enter my promo code?

Written by Terrah Jong
Updated over a week ago

Can I have my ticket(s) or add-on(s) refunded?

Written by Support
Updated over a week ago

How much are tickets?

Written by Support
Updated over a week ago

Is a visit with Santa Claus included in my ticket cost? Do I have to pay for my photo with Santa?

Written by Support
Updated over a week ago

Is Enchant Christmas open on Statutory Holidays?

Written by Support
Updated over a week ago

Who is eligible to purchase Military/EMS/Student tickets?

Written by Support
Updated over a week ago

Will you be offering Merry Hour again?

Written by Support
Updated over a week ago

Is skating included in my General Admission ticket cost?

Written by Support
Updated over a week ago

Do you offer Group Booking Discounts?

Written by Support
Updated over a week ago

What if I lost my Order ID?

Written by Terrah Jong
Updated over a week ago

How does the arrival window work?

Written by Support
Updated over a week ago

Are babies allowed in free of charge?

Written by Terrah Jong
Updated over a week ago

Online Ticket Puchasing

Where can I buy my tickets online?

Written by Terrah Jong
Updated over a week ago

How do I get my tickets once I have purchased them online?

Written by Terrah Jong
Updated over a week ago

Do I have to print out my ticket or will I be able to access it from my mobile phone?

Written by Terrah Jong
Updated over a week ago

Box Office Ticket Purchasing

Can I purchase tickets at the Enchant Christmas Box Office the day I wish to attend the event?

Written by Terrah Jong
Updated over a week ago

When does the Enchant Christmas Box Office open?

Written by Terrah Jong
Updated over a week ago

What forms of payment do you accept at the Enchant Christmas Box Office?

Written by Support
Updated over a week ago

Family Ticket Package Options

Are there special tickets for families? Do you offer a Family Package?

Written by Terrah Jong
Updated over a week ago

What is included in the Family 4-Pack Package?

Written by Terrah Jong
Updated over a week ago

If we have purchased a Family Pack or Group booking, can we add more tickets afterwards?

Written by Terrah Jong
Updated over a week ago

Season Pass Tickets

Do you offer a Season Pass?

The Enchant Christmas Season Pass

Written by Terrah Jong
Updated over a week ago

I purchased a Season Pass but want to have the VIP experience for one of my visits - how does that work?

Written by Terrah Jong
Updated over a week ago

VIP Tickets

What is included in a VIP ticket?

Written by Terrah Jong
Updated over a week ago

Is there a separate Event Entrance for VIP Ticket Holders?

Written by Terrah Jong
Updated over a week ago

What is the difference between the Hit-It-Here VIP ticket and the alternative VIP ticket in Seattle? I see there are 2 VIP experiences available to choose from.

Written by Terrah Jong
Updated over a week ago

Suite Purchases

How do I purchase a Suite Rental?

Written by Terrah Jong
Updated over a week ago

What is included with a Suite purchase?

Written by Terrah Jong
Updated over a week ago

Are tickets included with the purchase of a Suite?

Written by Terrah Jong
Updated over a week ago

Where is the entrance to my Suite Rental once at Enchant Christmas?

Written by Terrah Jong
Updated over a week ago