Ticket Purchasing and General Ticket Information

City of St. Petersburg Promo

Promo codes have all been claimed and are no longer active.

Written by Support
Updated this week

Ticket transfer, reschedule or exchange

Enchant does not offer cancellations, changes or refunds on tickets.

Written by Support
Updated over a week ago

Are you offering any Promo Codes?

Promo codes and discounts.

Written by Pelle Noren
Updated over a week ago

Tickets: General Information

Where can I buy tickets?

Written by Terrah Jong
Updated over a week ago

What is included in my General Admission ticket price?

Written by Erin Messenheimer
Updated over a week ago

Where do I enter my promo code?

Written by Terrah Jong
Updated over a week ago

Can I have my ticket(s) or add-on(s) refunded?

Written by Erin Messenheimer
Updated over a week ago

How much are tickets?

Written by Erin Messenheimer
Updated over a week ago

Is a visit with Santa Claus included in my ticket cost? Do I have to pay for my photo with Santa?

Written by Erin Messenheimer
Updated over a week ago

Is Enchant Christmas open on Statutory Holidays?

Written by Erin Messenheimer
Updated over a week ago

Who is eligible to purchase Military/EMS/Student tickets?

Written by Erin Messenheimer
Updated over a week ago

Will you be offering Merry Hour again?

Written by Erin Messenheimer
Updated over a week ago

Is skating included in my General Admission ticket cost?

Written by Erin Messenheimer
Updated over a week ago

Do you offer Group Booking Discounts?

Written by Erin Messenheimer
Updated over a week ago

What if I lost my Order ID?

Written by Terrah Jong
Updated over a week ago

How does the arrival window work?

Written by Erin Messenheimer
Updated over a week ago

Are babies allowed in free of charge?

Written by Terrah Jong
Updated over a week ago

Online Ticket Puchasing

Where can I buy my tickets online?

Written by Terrah Jong
Updated over a week ago

How do I get my tickets once I have purchased them online?

Written by Terrah Jong
Updated over a week ago

Do I have to print out my ticket or will I be able to access it from my mobile phone?

Written by Terrah Jong
Updated over a week ago

Box Office Ticket Purchasing

Can I purchase tickets at the Enchant Christmas Box Office the day I wish to attend the event?

Written by Terrah Jong
Updated over a week ago

When does the Enchant Christmas Box Office open?

Written by Terrah Jong
Updated over a week ago

What forms of payment do you accept at the Enchant Christmas Box Office?

Written by Erin Messenheimer
Updated over a week ago

Family Ticket Package Options

Are there special tickets for families? Do you offer a Family Package?

Written by Terrah Jong
Updated over a week ago

What is included in the Family 4-Pack Package?

Written by Terrah Jong
Updated over a week ago

If we have purchased a Family Pack or Group booking, can we add more tickets afterwards?

Written by Terrah Jong
Updated over a week ago

Season Pass Tickets

Do you offer a Season Pass?

The Enchant Christmas Season Pass

Written by Terrah Jong
Updated over a week ago

I purchased a Season Pass but want to have the VIP experience for one of my visits - how does that work?

Written by Terrah Jong
Updated over a week ago

VIP Tickets

What is included in a VIP ticket?

Written by Terrah Jong
Updated over a week ago

Is there a separate Event Entrance for VIP Ticket Holders?

Written by Terrah Jong
Updated over a week ago

What is the difference between the Hit-It-Here VIP ticket and the alternative VIP ticket in Seattle? I see there are 2 VIP experiences available to choose from.

Written by Terrah Jong
Updated over a week ago

Suite Purchases

How do I purchase a Suite Rental?

Written by Terrah Jong
Updated over a week ago

What is included with a Suite purchase?

Written by Terrah Jong
Updated over a week ago

Are tickets included with the purchase of a Suite?

Written by Terrah Jong
Updated over a week ago

Where is the entrance to my Suite Rental once at Enchant Christmas?

Written by Terrah Jong
Updated over a week ago