Great question!

Following the purchase of any Enchant Christmas ticket or add-on, Enchant Christmas will not grant full or partial ticket refunds at any time as stated in the Enchant Christmas Terms and Conditions https://enchantchristmas.com/terms, this policy applies to all box office and online ticket purchases.. Please review your ticket purchase carefully and ensure you are selecting the correct date, time and city when you are booking your reservation.

Helpful Notes:

  • If the forecast is rain, the show still goes on! This is a rain, snow or shine event. Enchant is perfectly safe in all conditions. In fact, some think the light maze is even more magical with a little rain and extra sparkle!

  • Please note: Should severe local weather conditions require an event cancellation, we will have a re-accommodation policy in place. You will be notified via email of our event cancellation and the process for re-booking your new event day.

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